Supplier Testimonial: PLI Cards
“It’s saved so much time and labor, and it’s just made the whole process much easier.”
BACKGROUND
- Stakeholder type: Accounts Receivable
- Title: Accounting Manager
- Industry: Printing Services
Overview
An Accounting Manager at PLI Cards, a card manufacturing company with more than 1,000 employees, was managing a high volume of incoming virtual credit card payments through a fully manual process.
PLI Cards produces approximately 1.8 billion printed gift, loyalty and hotel key cards annually across more than 140 countries. With that scale, the incoming volume of virtual card payments was very time consuming, and with only one person handling it, it became an all day, every day process.
After implementing Boost Intercept , the team transitioned 99% of those payments into an automated workflow. The shift has saved significant time and labor and made the entire process much easier for the team.
Primary Use Case
"We were getting a lot of virtual credit card payments sent to us and it was very time consuming and high volume as well. We only had one person working on it at the time. It was an all day, every day process for one person. We didn't really have the broadband to have multiple people working on it.”
Prior Solution
“None. We were just very manual. We’d get the email, go into our payment processing system, manually post that, then post it into our system. It was kind of crazy.”
What is Most Valuable?
⌛Automation & Time Saving
“They’ve really transitioned 99% of the virtual card payments to an automated process. We get stragglers here and there, but it has saved so much time and labor. I want to say (over the last six months) it's been a couple 1000 transactions that they've sent over, and like $4 million in payments. So imagine that just being done by one person.”
🔁Operational Efficiency
“It’s an easy flow. We get the reporting, then we just pop it into our tracker and post the payments that way. It takes steps out of our daily routine. It just made the whole process much easier.”
Overall Experience
Scalability
“It’s been very easy. I was trying to think of any feedback or issues that we’ve had and we haven’t had any. It’s been fairly smooth. They even helped reach out to some of our customers to help with the transition. It’s been very, very smooth.”
Initial Setup
“It was very easy to implement."
Customer Support
"Excellent. They’re very responsive. Anytime I have a random question, I get a response right away. They’re always on top of things.”
Partnership
“The team has been really great, really helpful and informative. They’ve given us numbers and what they see on their end. I’ve really enjoyed working with them.”
“Really, the time saved, the easiness of it all, and that everything’s been accurate. We’ve had no problems. It’s just been really great. I would recommend it.”
“Everything that was promised has been delivered. We haven’t had any issues. I would definitely recommend it. I’d rate Boost a 10 out of 10.”
About Boost
@BoostB2B
@Boost Payment Solutions