A Cash Applications Manager at a global  travel technology company was managing a growing volume of incoming virtual card payments across a highly diverse customer base. The company serves hotel customers ranging from major global brands to independent properties, which means the cash applications team must support a wide range of payment types including ACH, wire, check, credit card and virtual card.

As virtual card usage continued to grow, the team faced increasing manual work associated with keying and processing those payments. After working with Boost, the company identified a meaningful opportunity to optimize a portion of its credit card transactions, reduce fees and eliminate the need for internal technology resources during implementation.

“I’m the cash applications manager, so every payment that a customer sends in hits my team. We receive payments by ACH, wire, check, credit card, you name it. If they want to send it by carrier pigeon, we’ll take it. Because our customer base is so diverse, from any major hotel brand to the mom-and-pop motel on the corner, we have to be flexible with how we receive payments.

As the virtual card world has grown exponentially, it has taken a huge chunk out of my team’s and the collections team’s time to key everything. Although we offer customers the option to complete their own transactions through our customer portal or a QR code on the invoice, there is still a huge number of virtual cards that keeps growing and keeps coming in. When this option was proposed to me, I was like, ‘Oh.’ The fact that it didn’t require any of my tech resources and Boost does everything, I thought, ‘What kind of an idiot wouldn’t agree to that?’”