Service Delivery Technologist

Job Summary

The Service Delivery Technologist plays a critical role in directly supporting both clients and internal Boost staff to ensure that Boost’s systems operate smoothly, securely and in compliance with both Boost and industry policies and best practices. A successful candidate must be highly service-oriented, energetic, flexible, and must always be driven by improving the experience of Boost clients and staff while maintaining the security of Boost’s systems.

Reports to: Service Delivery Lead

About Boost Payment Solutions

Boost Payment Solutions optimizes the use and acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial card payments are initiated, accepted, and processed for thousands of companies around the world. As the only fintech acquirer exclusively focused on the B2B marketplace, Boost is making commercial cards a cost effective, scalable, and secure alternative to traditional and cumbersome payment methods. Boost features a global footprint and is headquartered in New York, NY.

Duties and Responsibilities

  • Provide technical support for all Boost Applications
  • Tracking, documenting, and resolving production incidents reported via chat and email channels.
  • Application administration including user onboarding/off-boarding
  • Monitor production batch processing and troubleshoot failures
  • Establishing and running system health checks.
  • Coordination of regular penetration and vulnerability testing.
  • Domain and SSL certificate management.
  • Producing and coordinating compliance reporting
  • Equipment inventory management including purchasing and delivery.
  • Working with Managed Services vendors to support Boost staff and Boost user devices.

Qualifications

  • 3+ years’ experience in production support with strong troubleshooting skills.
  • Working knowledge of SQL.
  • Good understanding of software development lifecycle.
  • Bachelor’s degree with strong academic performance.
  • Experience with technology equipment management and/or telecoms management.
  • Windows and Microsoft Office Suite experience.
  • Excellent communication skills – verbal and written.
  • Strong organizational skills and attention to detail.

Additional skills a plus
  • Experience with supporting technology at small companies.
  • Technology and/or security regulatory compliance experience.
  • Cybersecurity experience.
  • Microsoft development and/or support certification.
  • Language skills: Spanish, French, Portuguese

Job Type

  • Full-time
  • Compensation: $85,000
  • Benefits: Health Insurance, vision, dental, PTO, 401K, etc.