Service Delivery Lead

About Boost Payment Solutions

Boost Payment Solutions optimizes the use and acceptance of commercial cards through its suite of proprietary technology-enabled solutions. Boost has reinvented how commercial card payments are initiated, accepted, and processed for thousands of companies around the world. As the only fintech acquirer exclusively focused on the B2B marketplace, Boost is making commercial cards a cost effective, scalable, and secure alternative to traditional and cumbersome payment methods. Boost features a global footprint and is headquartered in New York, NY.

Job Summary

The Service Delivery Lead supports both clients and internal Boost staff, and ensuring that Boost’s systems operate smoothly, securely and in compliance with both Boost and industry policies and best practices. A successful candidate must be highly service-oriented, energetic and flexible, and must always be driven by improving the experience of Boost clients and staff while maintaining the security of Boost’s systems. Responsibilities will grow as Boost continues to grow.

Reports to:

Chief Technology Officer

Duties and Responsibilities

  • Partner with business, operational and IT functions to provide a full range of production support services.
  • Operational production support: Monitor production logs, chat and email, respond to issues and assist Operations Team staff in processing unusual transaction activity.
  • Tracking, documenting and resolving incidents: production, security & infrastructure.
  • Equipment inventory management including purchasing and delivery.
  • Coordinating Boost support vendors for telecoms, datacenter, network, email, device, software and security management.
  • Monitoring production batch processing.
  • Application administration including user onboarding/off-boarding.
  • Establishing and running system health checks.
  • Compliance monitoring and regular compliance reporting.
  • Responding to technology compliance surveys and audits.
  • Domain and SSL certificate management.
  • Security monitoring and coordination of regular vulnerability testing.

Qualifications

  • 5+ years’ experience in production support, technology equipment management and/or telecoms management.
  • Proven experience with the software development lifecycle
  • Bachelor’s degree with strong academic performance.
  • Windows and Microsoft Office Suite experience.
  • Excellent communication skills – verbal and written.
  • Strong organizational skills and attention to detail.
  • Additional skills a plus:

    • Experience with supporting technology at small companies.
    • Technology and/or security regulatory compliance experience
    • Cybersecurity experience.
    • Microsoft development and/or support certification.
    • Language skills: Spanish, French, Portuguese.

Job Type

  • Full-time